1. Create Webex Teams Account
2. Webex Teams Create An Account

Webex Teams allows continuous teamwork with a group of your colleagues. With features including video meetings, group messaging, file sharing, whiteboarding and calling, the app makes it easy to work anytime on any device, with everything all in one place. If enabled by your organisation, you can even call external phone numbers.

Introduction

Cisco Webex Meetings and Webex Teams. Webex Meetings is a cloud-based app that provides video conferencing & online meetings. Webex Teams is a cloud-based app for continuous teamwork with videoconferencing, meetings, group messaging, file sharing and white boarding. End to end encryption that ensures your information is secure; Mac or PC compatibility. Sign in to Webex Teams for group chat, video calling, and sharing documents with your team. It's all backed by Cisco security and reliability.

This document describes how to troubleshoot the Webex account activation email not received issue.

Background Information

This document provides steps for these queries as well:

• The Webex user account activation email has not been received.
• How to resend the Webex account activation email to a customer?
• How to troubleshoot an activation email not received issue?

Troubleshoot the Webex User Account Activation Email Not Received Issue

Follow the instructions if you did not receive the email to activate your Webex account.

Step 1. Verify the email is not in your spam/junk folder, and your mail server does not block emails from:

• webex.com
• em.webex.com

Step 2. Whitelist these IP addresses:

• 142.0.167.102
• 142.0.167.103
• 142.0.167.104
• 147.253.211.216
• 147.253.211.217
  

Webex User:

To have an activation email resent to you:

Step 1. Navigate your web browser to https://web.webex.com.

Create Webex Teams Account

Step 2. Enter the email address that was used for the Webex Online account, then select Continue.

Step 3. On the Sign in to Webex page, enter your password, then select Sign In.

Step 4. On the Your account is pending activation page, click on the Resend link as shown in the image.

Instructions to activate your account will be sent to you.

Webex Teams Create An Account

Note: You continue to get the account is pending activation email until your account is activated.

If you still do not receive your activation email, contact technical support.